Refund policy
🔁 Return & Refund Policy
Last updated: [10 February 2026]
At HappieBaby, your child’s safety and your peace of mind matter to us. If something isn’t right, we’re here to help.
🕒 30-Day Return Window
You may request a return within 30 days of delivery.
To qualify for a return:
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Item must be unused
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In original packaging
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In the same condition as received
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Proof of purchase required
🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Used baby products
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Items showing signs of wear or damage
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Products returned without prior approval
💰 Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds are processed within 5–7 business days
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Refunds are issued to your original payment method
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Original shipping fees are non-refundable
Please note: Processing times may vary depending on your bank or payment provider.
🔄 Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Include your order number
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Provide clear photos or videos
If approved, we will send a free replacement or issue a refund.
❗ Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed and shipped.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
📧 Start a Return
To begin a return, email:
Include:
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Order number
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Reason for return
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Supporting photos (if applicable)
Our team will respond within 24–48 hours.